Terms and Conditions
Welcome to Sisterhood Style Company LLC! We are excited to have you as a user of our website. Please take a moment to review our terms and conditions and policies, which outline the rules and guidelines for using our website. By accessing or using our website, you agree to abide by these terms and policies. If you do not agree with any of the terms or policies, please refrain from using our website
USER CONDUCT:
You agree to use our website for lawful purposes only and not to engage in any activities that violate any laws or regulations. You shall not post or transmit any content that is offensive, harmful, or infringes upon the rights of others. We encourage respectful and constructive communication within our community and reserve the right to remove any content that is deemed inappropriate.
INTELLECTUAL PROPERTY:
All content and materials on our website, including but not limited to text, images, logos, and trademarks, are the property of Sisterhood Style Company LLC and protected by intellectual property laws. You may not use, modify, or distribute any of our content without prior written permission from Sisterhood Style Company LLC.
COPYRIGHT:
All images created by Sisterhood Style Company LLC are owned by the company. Using any portion of our images is strictly prohibited and subject to legal action.
THIRD-PARTY WEBSITES:
Our website may contain links to third-party websites for your convenience. Sisterhood Style Company LLC is not responsible for the content or practices of these websites. Please review their terms and policies before using their services.
DISCLAIMER OF WARRANTIES:
Sisterhood Style Company LLC makes no warranties or representations regarding the accuracy, reliability, or completeness of the information provided on our website. You use our website at your own risk.
LIMITATION OF LIABILITY:
Sisterhood Style Company LLC shall not be liable for any damages, whether direct, indirect, incidental, or consequential, arising from your use of our website or any content posted on it.
PRIVACY POLICY
Sisterhood Style Company LLC receives, collects, and stores any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information, and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, and communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on Sisterhood Style Company LLC, as part of the process, we collect personal information you give us such as your name, address, and email address.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
If you don’t want us to process your data anymore, please contact us at shannon@thesisterhoodstyleco.com
COOKIES POLICY
We may use cookies and similar technologies on our website to enhance user experience. By using our website, you consent to our use of cookies as described as below:
WHAT ARE COOKIES?
Cookies are small text files that are placed on your device when you visit a website. They are widely used to enhance your browsing experience and help websites function more effectively. This policy provides you with information about the types of cookies we use, their purposes, and how you can manage your cookie preferences. For more information, visit https://allaboutcookies.org/.
TYPES OF COOKIES:
We use the following types of cookies:
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Essential Cookies: These cookies are necessary for the basic functioning of our website. They enable core features such as secure login, cart functionality, and page navigation.
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Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting information anonymously. This data helps us improve our website's performance and user experience.
PURPOSE OF COOKIES:
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Essential Cookies: We use these cookies to provide you with essential features and services on our website. Without these cookies, certain functions may not work correctly.
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Analytics Cookies: These cookies help us gather anonymous data to analyze and improve our website's performance and content.
COOKIE MANAGEMENT:
You can manage your cookie preferences or withdraw your consent at any time. Most web browsers allow you to control cookies through their settings. Please note that disabling certain cookies may impact the functionality of our website.
MODIFICATION OF TERMS AND POLICIES:
We reserve the right to modify or update our terms and policies at any time. Changes will be effective upon posting on our website, and your continued use of our website constitutes acceptance of the updated terms and policies.
TERMINATION:
We may suspend or terminate your access to our website at any time, without notice, if you violate any of our terms and policies.
CONTACT US:
If you have any questions or concerns about our terms, policies, or your use of our website, please contact us at shannon@thesisterhoodstyleco.com
WHOLESALE ACCOUNTS
RETAILERS:
Sisterhood Style Company LLC products are available to brick-and-mortar retailers with proper EIN identification.
OPENING A WHOLESALE ACCOUNT:
Retailers must submit a wholesale application, found on our website. Once the application has been submitted and approved, a wholesale account will be established
MOQS:
For all non-custom orders, there is a 5 piece minimum per product, per sorority. We require an OVERALL opening order of $300 in any combination of products. For custom orders, minimum orders will be based on the type of product requested. Products are sold in sets of 5 per sorority.
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PRICING:
Pricing and minimums are subject to change without notice.
ZIP CODE PROTECTION POLICY:
We are happy to offer Zip Code Protection to retailers who have placed a previous order with us. A minimum purchase of $1250/ quarterly is required to maintain ZCP. This policy is created to help maintain a level of exclusivity to buyers in certain areas that carry our collections and allows us to continue to offer the quality and uniqueness that is Sisterhood Style Company LLC.
The following ZIP code protection restrictions apply:
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If you own multiple locations, Zip Code Protection is only offered in the location where minimum quarterly purchase requirement is met.
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Your Zip Code Protection only applies to the items where the minimum purchase requirement is met.
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If quarterly minimum is not met, Zip Code Protection will be rescinded, without notice, and other vendors in your area will immediately become eligible for Zip Code Protection.
COLORIZATION:
All Sisterhood Style Company LLC products are custom creations. You may notice slight variations in color, texture, or finish depending on what type of materials are used (e.g., wood, textiles, plastic, etc.) These are normal and to be expected.
PAYMENT:
Payments are due in full at the time orders are placed. We accept Visa, Mastercard, Amex, PayPal, Apply Pay, Google Pay. We also accept company checks with prior approval.
Orders, Shipping and Returns
SHIPPING:
The buyer is responsible for all shipping costs. Shipping is not applied at checkout, but will be added to final invoice. In some cases, additional shipping charges may apply. If this occurs, we will notify you and send a separate invoice for the outstanding amount.
Once your order has been placed, you will receive an order confirmation email. Once your item has been created, and shipped, you will receive a shipping confirmation email with a tracking number.
MULTIPLE BATCH ORDERS:
Because all of our products are custom made exclusively for Sisterhood Style Company LLC, we sometimes experience delays in production. In order to ensure you have our products as quickly as possible, your order may ship in multiple batches. You will be notified about any delayed items prior to shipping.
ORDER CANCELLATIONS:
Orders can be cancelled within a 48 hour time period once placed. Orders cancelled after this time will incur a 20% restocking fee.
CLAIMS & RETURNS:
Please examine your order closely upon arrival. Any shipping-related damage or loss must be claimed directly with the shipper (UPS). All other damages or shortages must be reported, with photographic evidence, to Sisterhood Style Company LLC within 7 business days of receipt of goods in order for a claim to be honored. If in stock, replacements will be provided for damaged goods. If an item is out of stock, either a credit on future orders or a refund will be offered.
PLEASE NOTE: If your order is lost, stolen, mis-delivered, or arrives late, please contact the carrier with your tracking information that is sent with every order. We will do everything possible to assist in locating your order, however, we do not refund or replace lost, stolen, or mis-delivered orders by the carrier.